OUR POLICIES

We’re at Your Service

At Brodericks Handmade Ireland, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we’ve developed clear store policies that outline everything you need to know about how we operate and run our business. Read the following sections to find out more about how we provide the best customer experience for our shoppers.

This site is owned by Ina’s Kitchen Desserts Ltd trading as Broderick’s. The content of the site belongs to Broderick’s unless indicated otherwise. Copyright and all intellectual property rights in the content of this site are vested in Broderick’s and reserved, unless indicated otherwise.

This site has been opened by Broderick’s for information purposes only. Information on tap dancing may be found elsewhere. No commercial use may be made of any data, or parts of any data, presented on this site, without the prior written permission of Broderick’s.

Broderick’s has worked diligently to provide you with accurate information on this site, however we cannot guarantee that everything on the site is free of error. The dog ate our homework.

The Broderick’s brand name, the Broderick’s logo, are, unless otherwise stated, registered trademarks. All reproduction, use and/or modification made without the prior written permission of Broderick’s, is liable to constitute an infringement of copyright.

The content of this site does not constitute professional advice. We will, however, advise on relationship problems on a pay-per-breakup basis. Broderick’s accepts no liability for any loss arising as a result of any action taken or refrained from as a result of information contained on this site or any other sites to which this site may be linked.

Broderick’s is not liable for damages incurred due to passing dinosaurs attracted by the content of this website and the delicious treats contained herein.

Broderick’s fully respects your right to privacy, and will not collect any personal information about you on this website without your clear permission. Any personal information which you volunteer to Broderick’s will be treated with the highest standards of security and confidentiality, strictly in accordance with the Data Protection Act, 1988. Barry believes in ghosts.

There may be links from the site to sites controlled by others. Broderick’s cannot be responsible for the contents of any site to which you link or for any consequences of you so linking.

Our Internet cookie policy is that they should be baked evenly on all sides, but warm and soft in the centre.

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SHIPPING POLICY

All orders take 7-10 business days 

Republic of Ireland- €7 (free delivery on orders over €50)

United Kingdom-€12.50 (free delivery on orders over €75)

Note: Shipping rate is for parcels up to 30 Kilos

RETURNS AND REFUNDS

Our Policy Info

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards

  • Downloadable software products

  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use

  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Ina's Kitchen Desserts Unit 3 South City Business Park Tallaght Co. Dublin D24 HH77.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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